Recent content by sevendj

It's a good suggestion! I did think of that... and it may be beneficial for future cars when this one dies? It was there when I ordered it. I just didn't realize how loud (and higher pitched whining sounding) it would be. It's like telling someone "it will only hurt a little bit." It's quite...

You're right. I misunderstood that. The fact that I seem to be a minority regarding my disdain with their shipping when they make a mistake makes me think that they are not going to change this anytime soon. At least it doesn't bother anyone else!

I didn't think you were really done, and yes you are absolutely trying to engage in debate. Those who will actually read the thread through will realize that: A. I was upset about the fact that I would have to pay out of my own pocket to receive the product that I paid for in what I consider a...

You actually did have that fact. I said how much I paid and how I shipped. I also said that I was not comfortable paying for more shipping when it's someone else's mistake. I get the same product, yet I pay more than before? The thing I am trying to get across, is that this company does not go...

I did find the ground shipping unacceptable, which is why I paid for UPS air the second time around. I even included a prepaid return shipping label for UPS air in order to avoid their shipping. Please don't jump to conclusions when you don't have all of the facts. I also didn't realize that...

Thank you for sharing. I shared my experience to let people know that A. I was surprised at how loud the fan was (loudness is a relative term). B. Shipping will be ground, which I find unacceptable. Some people find it acceptable. Everyone has their own prerogative. However, some people who...

This is exactly my point and I'm sorry if my original post led people another way. I don't give a crap about any kind of sale. I used the sale to prove how this company had easy capability of losing $50 in revenue. This could have just as easily allowed them to upgrade my shipping, rather than...

Nah, that's not at all what I'm saying. Revenue being revenue, it would still be easy for them to upgrade shipping if it's this easy for them to take $50 off. I know for a fact that they have holiday sales. This wasn't my first time dealing with them. I absolutely wrote this knowing that some...

Not exactly. That's a small part of my issue. My issue is with the customer service that I received. I'm sure that by the sound of it that you will be more satisfied than I was. It really was the perfect storm. But revenue is revenue for the company, even for little ones, and they wanted to...

Yes. Online hearing aid sales, which we frown upon in my profession. Nearly every Amazon order that's ever been screwed up (these are often small businesses advertising on Amazon). ...and Newegg.com.

I admit I did not call. (I wear hearing aids and default to email for most communication) But I absolutely discussed this matter with them, in order to see if they would attempt to appease my disdain. I do not think it is outrageous to think that they would offer $50 off when the very next week...

Your unaltered email is as follows: Hi Matt, I am sorry that you did not receive the shipment on time, I really am, as we never mean to inconvenience anyone. Ground should have put it there on time and that is what we cover in situations like this, if the customer wants they can always cover...

I'll try to make this short. After an efan upgrade (not tune, that was done before), my PCM fan codes were never deleted properly (due to an alleged software "bug"). Company said: send back, but we will only reimburse $10-15 on ground shipping (I paid $70 for UPS air to get my daily driving car...

GOOD news... I must admit, I felt incredible sorrow for you reading those first posts...

You're absolutely right! Nothing is free. But that's the beauty of a civilization - working together to create a better life for all to enjoy. I suppose some people would rather they create a better life for themselves than others, but that's a philosophical debate for another website. Sorry...